Regan Forrest at SA Museum
Photo courtesy of South Australian Museum

We offer a wide range of Research, Consultancy and Creative services, including:

Research Services

  • Survey design (online and on-site)
  • Face-to-face and in-depth visitor interviews
  • Visitor observation studies
  • Data analysis and reporting

Consultancy Services

  • Visitor experience audits: a way of mapping the current experience your site offers. It identifies strengths, points out weaknesses, and suggests strategies for improvement.
  • Usability testing: is your new website or app intuitive to use? Are users able to find what they’re looking for?
  • Staff and volunteer training in visitor awareness and presentation skills
  • Benchmarking studies and industry analysis across the cultural and tourism sectors

Creative services

  • Interpretive planning
  • Exhibition concept development
  • Interpretation design
  • Digital visitor experiences
  • Text for exhibitions, apps, brochures, websites