We offer a wide range of Research, Consultancy and Creative services, including:
- Survey design (online and on-site)
- Face-to-face and in-depth visitor interviews
- Visitor observation studies
- Data analysis and reporting
- Visitor experience audits: a way of mapping the current experience your site offers. It identifies strengths, points out weaknesses, and suggests strategies for improvement.
- Usability testing: is your new website or app intuitive to use? Are users able to find what they’re looking for?
- Staff and volunteer training in visitor awareness and presentation skills
- Benchmarking studies and industry analysis across the cultural and tourism sectors
- Interpretive planning
- Exhibition concept development
- Interpretation design
- Digital visitor experiences
- Text for exhibitions, apps, brochures, websites